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Freight details~UK (excluding Channel Islands) :

Standard Delivery Charges £3.95
Next Day Delivery £6.95*
Next Day Delivery orders need to be received by 12 noon. If you are placing your order after 12 noon please call us on 0208 488 3556 to check if we are able to send your order.

Next Day Saturday Delivery:

We are unable to guarantee Next Day Saturday Delivery for orders over 2kg. Under 2kg Royal Mail charges an additional charge of £2.00 on top of Next Day Delivery charge of £6.95.

Please call us on 0208 488 3556 to arrange details of your delivery.

We only offer standard delivery to the following destinations:

Channel Islands: £10.00
Europe: £20.00
US & Canada: £25.00
Far East & Australasia: £40.00
Rest of the world: £45.00

Special Items:

Delivery for Cot Mattresses is charged at £12.50 per item. We only offer Standard Delivery for this item.

Please note that when shipping an order to an address different from your billing address we might decide to contact you or obtain information from third parties to verify your details. This is only to prevent your credit card and personal details from being used fraudulently.

If you have any enquiries please feel free to contact us at info@bynature.co.uk

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Privacy Policy~PRIVACYProtecting your PrivacyBy Nature is committed to protecting your privacy. We have implemented the following procedures and policies in order to keep your personal information secure and provide you with secure online ordering:1) By Nature uses secure server software (SSL) to protect your information. The SSL software encrypts all information you input before it is being sent to us. This reduces the risk of your information being read by anyone else than us. If your browser does not support SSL protocol you will not be able to order from our website. You can download an upgraded SSL by visiting the Microsoft, Netscape or AOL homepages. 2) As required by the UK Data Protection Legislation (the Data Protection Act 1998) we follow tight security procedures to ensure that the information you provide us with is kept from unauthorized access. Your personal information is only accessed by employees who are bound to our confidentiality policy and used in the limits of our employees' job's scope. Your Personal DetailsThe information you provide us with is used to process your order and improve our service to you. All your personal details are kept confidential. We will not pass your information to any other companies. However, in some cases we may have to forward your information to our courier so that your order can be processed and delivered efficiently. To process your order accurately we require your name, e-mail address, billing address, shipping address and telephone number and credit card information. Your telephone number is essential so that we can advice you quickly of any problems with your order and also so that we can verify your details if we suspect that your credit card is being used fraudulously. Please note that we are entitled to provide your personal information to the police if any illegal activities are being suspected.We aim to provide you with a superior service by constantly improving our website and better tailoring our merchandising and offers. We do so by collecting collective data and therefore for marketing purposes we might use your customer information. However, this is strictly limited to collective data. This data can include internet statistics and site use such as traffic pattern, pages viewed, search items within our website as well as sales data. The collective data will only be used to improve our service to you and no individual customer will be identified.Special Offers and email servicesWe like to keep you informed about new products and special offers and from time to time we might need to contact you. You can opt out of this service by ticking the appropriate box during the checkout and/or registration process or by contacting customer service at unsubscribe@bynature.co.uk or by calling us on 0845 456 7689We also run newsletter, eco-tips and eco calendar service which you can register with by signing in or by ticking the appropriate box during the checkout and/or registration process. Should you decide to unsubscribe at any time please follow the Unsubscribe Link at the bottom of our email and by contacting customer service at unsubscribe@bynature.co.uk or by calling us on 0845 456 7689Third Party LinksBy Nature's website contains links to other web sites. Those websites are carefully chosen to provide you with additional relevant content and useful information. When accessing those sites through the links provided please note that you are then subject to the terms & conditions and privacy policies that those third party websites operates. Please check their conditions as we cannot be held responsible for their policies. When using our website and ordering from us you consent to By Nature collecting and using your information for the above stated purposes. Any change to our terms and conditions and privacy policies will be posted to our website and other sales literature. You can obtain a copy of By Nature's record of your personal information by writing to By Nature Ltd, Customer Service, 71 Avoca Road , London SW17 8SL or by calling us on 0845 456 7689~~~5380~5409~~

Terms & Conditions~TERMS & CONDITTIONSWhen placing an order with By Nature, you acknowledge that you have read, understood and agreed to our terms & conditions. If you have any question regarding those terms & conditions, feel free to contact us at info@bynature.co.uk or by calling us on 0845 456 7689 before placing an order.Placing an orderTo be fully eligible to purchase products from By Nature you must be over 18 and must provide us with your real name, phone number, credit card details, email address, billing and shipping addresses. Please note that when shipping an order to an address different from your billing address we might decide to contact you or obtain information from third parties to verify your details. This is only to prevent your credit card and personal details from being used fraudulusly. An order is placed once you have pressed the "Order" button during the checkout process. At this time you enter a binding contract with By Nature. Once this contract takes effect you are bound to our Terms & Conditions. By Nature will acknowledge your order by sending you an email detailing the items your have purchased. Another email will be sent to you to confirm dispatch of your order. Your credit card will only be charged when your order is ready to be dispatched.Cancelling your orderYou can cancel your order at any point before it is being shipped. If your credit card has already been charged we will refund it fully within 28 days.If you decide to cancel your order after it has been shipped please make sure that you follow our return policy and obtain RA (Return Authorization) number. No returns will be accepted and no refund will be made without a valid RA number.We reserve the right to cancel your order if the item(s) you require become(s) unavailable, and/or if we are unable to obtain authorization for your payment, and/or if we suspect that you are not eligible and/or if we suspect the order is being placed fraudulusly.Return PolicyIn the event that you are not satisfied with your order you will need to return it to us within 21 days of receipt for refund. Please make sure you follow our return policy as outlined below.To make a return·You need to obtain a RA number (Return Authorization) before sending your order back to us. RA number can be obtained by calling us on 0845 456 7689 or emailing us at info@bynature.co.uk ·You are responsible for the handling and shipping of the contents of your return. Make sure it is packed properly so that the contents are protected from any shipping damages (shipping, weather etc..)·We cannot accept responsibility for parcels lost in transit. Please insure all returns for the full value of the contents and retain the postal and insurance receipts for your records.Please note that we will not accept returns for:· Merchandise that is not in its original packaging, and/or that has been worn, and/or soiled, and/or used, except in the case of manufacturers' defects. · We cannot accept any returns for items that have been damaged in the wash. Please make sure you follow manufacturers' washing instructions on garments' labels. · For health and safety reasons, we cannot accept returns or issue any refunds or credits for colour cosmetics or skincare products. Please make your selections for these items carefully! · For health and safety reasons, we cannot accept returns for food and drink items that have been opened and/or tasted. · For health and safety reasons, we cannot accept returns or issue any refunds for any pierced jewellery. · For health and safety reasons, we cannot accept returns or issue any refunds for any underwear, swimwear and nightwear that have been worn. · We cannot accept returns for items that have used outside their original intent of use. Please make sure you read and understand precautions and uses as detailed by the manufacturer · To obtain full refund, the item(s) you send back must be in its/their original saleable condition and in its original, undamaged packaging. · Shipping charges for returns will not be reimbursed except in the case of manufacturers' defects or if there was a shipping error on our part. · If your original purchase was paid for with a credit card, the card number on file will be credited for the full amount of the unopened / unused merchandise. · If your original purchase was paid for with a check, the credit amount for your unopened/unused merchandise will be applied to your By Natura account and can be used toward future purchases. You will be notified via E-mail of the credit amount and the credit memo number. Refunds We will assess the overall condition of the item(s) being returned and will issue a credit accordingly. If the item you return cannot be resold at its original price we might decide not to refund the full amount you paid for. So please make sure you take every precautions possible to return the item(s) it its original and undamaged form and packaging. Once your return has been received, processed and accepted, we will refund your credit card within 30 days. If you have paid by cheque your By Nature account will be credited within 15 days. PaymentsWe accept payments by credit cards (Visa/MasterCard /Switch…) ,By Nature's vouchers and cheques.When paying by cheque please allow 7 days for the cheque to clear before your order is being shipped. We can only accept cheques in British Pounds Sterling drawn on UK bank accounts. All returned checks are subject to a £20.00 banking feeAll transactions will be shown in British Pounds Sterling. If buying from abroad please note that we cannot be held responsible for the exchange rate used by your credit card issuer.VAT & DutiesOur prices are quoted in British Pounds Sterling and where applicable include VAT (Sales Tax) currently at 17.5%. You are liable to pay VAT if your order is being shipped within the EEC. If your order is being shipped outside the EEC no VAT will be applied and your order will be recalculated accordingly. A confirmation email showing the total of your order without VAT will be sent to you.Please be aware that shipments dispatched outside the EEC might be subject to customs and import duties. It is your responsibility to check those duties beforehand with your local authorities and to pay them. Customs and import duties are not included in our prices so please make sure you account for them when placing your order.LegalThe use of By Nature's website and of our terms & conditions are governed by English law land you agree to submit to the exclusive jurisdiction of the English court
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