Your order will be sent via Royal Mail Recorded Mail or via a signed for courier service. Our postage charges are as follows:

UK (excluding Channel Islands) :

• Standard Delivery Charges £3.95
• Next Day Delivery £6.95*
• Next Day Delivery orders need to be received by 12 noon. If you are placing your order after 12 noon please call us on 0208 488 3556 to check if we are able to send your order.

Next Day Saturday Delivery:

• Please call us on 0208 488 3556 to arrange details of your delivery.
  

We only offer standard delivery to the following destinations:

• Channel Islands: £6.95
• Europe: £9.95
• USA & Canada: £9.95
• Rest of the world: £35.00

Please note that we might not able to honour the shipment rates above for shipments being sent outside Mainland UK weighing 30kg or more. We can send freight quotes upon request.


Please note that when shipping an order to an address different from your billing address we might decide to contact you or obtain information from third parties to verify your details. This is only to prevent your credit card and personal details from being used fraudulently.


If you have any enquiries please feel free to contact us at info@bynature.co.uk

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.